FAQs

How do I subscribe to Dog Mom Box?

Simply click on the subscription link on the home page, and follow the steps to get the box that is just right for you and your pups.

What if I have more than one dog?

We also offer a 2 dog and 3 dog box so that everyone can be spoiled. When ordering a multi-dog box, you will receive double/triple the dog goodies. You will still get 1 set of your dog mom swag. You can find these subscription products by following the "subscription" link above.

     When I attempt to log in, it says I don't have an account...

You likely created an account through our original website. You can access your account at dog-mom-box.cratejoy.com

How much is shipping?

Shipping is $5.00/month on all subscription products. Shipping on one-time purchases from the "Shop" are automatically calculated based on location. Free Shipping over $25 on one-time products.

When will my box ship?

All subscription orders placed within the calendar month are shipped on the 4th of the following month (EX: Orders placed between Jan 1-31 will be shipped on Feb 4). We will ship sooner if possible. One-time purchases made from the "shop" are shipped immediately.

What countries do you ship to?

We currently only ship within the United States.

What if my dog has allergies?

Please tell us about them during checkout in the "allergies" section, and we will accommodate. If for some reason we are unable to accommodate, we will reach out to you.

Can I choose what comes in my box?

When it comes to our monthly boxes, we work very hard to create themes with items that everyone will love. Our monthly boxes are not able to be customized (other than sizes that you provide). However, we do sell most of the items you see in the box individually through the "shop" tab above. Another great option is the build-your-own box (see below).

How does the build-your-own box work?

The build-your-own box is a one-time purchase as opposed to a subscription. With this box, you combine 3 or more items from the Dog Mom Box "shop" at 15% off, which allows you to build the box you love, while saving money versus retail.

 What if my box is damaged?

Oh No! We want every experience to be pawfect. If something in your box wasn't right, please reach out to us at support@dogmombox.com so we can make it right.

What if I only want one box?

Our monthly boxes are only available in subscription format. However, you can cancel at any time. No obligation.

Does Dog Mom Box support shelters and rescues?

Of course! Dog Mom Box was started because of our love for dogs. $1 of every subscription box purchased is donated to our Floyd County Animal Rescue League to fund emergency expenses for pet owners in need.